Privacy Policy
This Privacy Policy explains how Puxco (“we”, “us”, “our”) collects, uses, shares, and protects your information when you browse our website, create an account, contact support, or purchase products.
1. Information We Collect
We may collect the following categories of information:
- Account & contact information: name, email, phone, billing details.
- Order information: products purchased, payment status, delivery logs, support history.
- Communications: messages you send via forms, email, or chat, including attachments you provide for troubleshooting.
- Device & usage data: IP address, browser type, pages viewed, approximate location (derived from IP), and site interaction events.
2. How We Use Your Information
We use information to:
- Process orders, deliver products, and send order confirmations and service emails.
- Provide customer support and resolve issues (including activation/troubleshooting help).
- Protect our website and customers from fraud, abuse, and unauthorised access.
- Improve site performance, product listings, and customer experience.
- Send updates and marketing communications where permitted (you can opt out anytime).
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Payment processors to complete transactions securely.
- Email/delivery systems to send digital delivery and account emails.
- Analytics and security providers to monitor performance and protect the site.
- Authorities when required by law or to protect rights, safety, and prevent fraud.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the site, remember preferences, and understand site usage. You can manage cookies in your browser settings and (where available) via our cookie banner.
- Essential cookies: required for checkout, login, security, and site functionality.
- Preference cookies: remember settings and choices.
- Analytics cookies: help us understand usage and improve the site.
See also: Cookies Policy.
5. Data Security
We use reasonable safeguards such as encrypted connections (HTTPS), access controls, and monitoring to help protect your data. No online system is 100% secure, so please use a strong password and keep your account credentials confidential.
6. Data Retention
We retain information only as long as needed to fulfil orders, provide support, maintain records, comply with legal obligations, and protect our legitimate interests (such as preventing fraud).
7. Your Rights
Depending on your location, you may have rights such as:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion (where applicable)
- Object to or restrict certain processing (where applicable)
- Withdraw consent where processing is based on consent
To make a request, contact us using the details below.