Refund & Returns Policy
This policy explains refunds and “returns” for purchases made on Puxco. Because our products may be delivered digitally, the return process works differently than for physical goods. This page is written to be clear for customers and compliant for platforms.
1. 30-Day Refund & Returns Policy
We offer a 30-day refund and returns period from the date of purchase. Requests must be submitted within 30 days of the transaction date.
2. Digital Products & Delivery
Many items sold on Puxco are delivered digitally (for example, license keys, activation instructions, or downloadable access). Digital delivery may occur immediately after payment confirmation.
Because digital goods can be accessed instantly, they cannot be “returned” in the same way as physical products. Please review the product description and compatibility information before purchase.
3. How “Returns” Work (Digital)
For digital products, a “return” refers to an eligible request to cancel the delivered digital entitlement. Where possible and applicable, we may:
- Validate the issue with the customer (screenshots / error codes / order details)
- Attempt support-based resolution (activation steps, troubleshooting, resend delivery email)
- Cancel or revoke the entitlement where applicable
- Issue a refund if eligibility requirements are met
4. Refund Eligibility (Within 30 Days)
Refunds may be approved within 30 days in cases such as:
- Non-delivery: you did not receive the digital item due to a verified technical issue on our side
- Invalid delivery: the license key or digital entitlement is proven invalid and we cannot resolve it
- Misdescription: the product description was materially incorrect and caused incompatibility
- Duplicate charge: you were charged twice for the same order (verified)
If an issue can be resolved (for example by resending delivery or providing correct instructions), we may do that first before processing a refund.
5. Non-Refundable / Non-Returnable Situations
Refunds or returns may be refused (even within 30 days) when:
- The customer changes their mind after successful digital delivery
- The customer purchased the wrong item or did not check system requirements/compatibility
- Activation issues are caused by the customer’s device state (previous installs, conflicts, corrupted OS) and not the product
- The license/digital entitlement has been successfully activated, redeemed, or used
- The request is missing required details needed to verify the purchase or problem
6. How to Request a Refund or Return
To request a refund/return within 30 days, contact support and include:
- Order number (if available)
- Purchase email address
- Product name
- Clear description of the issue
- Screenshots / error messages (if applicable)
7. Refund Processing Time
If your refund is approved, it will be processed back to the original payment method. Timing can vary depending on your bank or payment provider.
- Refund approvals are typically handled as soon as the issue is verified
- Some payment providers may take additional time to post the credit
8. Chargebacks & Disputes
If you believe a charge is incorrect, please contact us before starting a chargeback. Chargebacks can delay resolution because payment providers may take time to investigate.